Privacy Policy — Eastman Chemical

Last updated: January 15, 2025

Eastman Chemical Company ("Eastman," "we," "us," "our") is committed to protecting the privacy of individuals who interact with our website ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site or submit technical inquiries.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: name, business email address, phone number, company name, country
• Technical inquiry details: product interest, application description, technical requirements
• Blog comment submissions: name, email, website URL, comment text
• Newsletter or technical resource subscriptions

1.2 Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visits, referring URLs
• Cookies and similar tracking technologies (see Section 5)
• Device information: operating system, screen resolution, device type

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to technical inquiries and connect you with the appropriate application engineer
• To send requested technical documentation, data sheets, and product samples
• To process and fulfill product sample or quotation requests
• To improve the functionality and content of the Site
• To comply with applicable legal obligations
• To send technical newsletters or product updates (only with your explicit consent)

We do not sell your personal information to third parties. We do not use your data for behavioral advertising without your consent.

3. Information Sharing

We may share your information with:

• Eastman regional subsidiaries: to route your inquiry to the appropriate regional technical team
• Authorized distributors: only when you request a local supplier connection, and only with your knowledge
• Service providers: IT infrastructure, CRM, and email delivery providers operating under confidentiality agreements
• Legal authorities: when required by applicable law, court order, or legitimate government request

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Technical inquiry data is typically retained for 3 years. You may request deletion of your personal data at any time (see Section 7).

5. Cookies

We use essential cookies to enable basic Site functionality, and analytical cookies (with your consent) to understand how visitors use the Site. You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not impair your ability to submit inquiries or access technical resources.

6. International Transfers

Eastman Chemical operates globally. Your personal data may be transferred to and processed in the United States and other countries where our facilities or service providers are located. We implement appropriate safeguards — including Standard Contractual Clauses — for transfers from the European Economic Area.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: request a copy of your personal data we hold
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your personal data
• Right to restriction: request that we limit our use of your data
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests

To exercise these rights, contact our Privacy Team at [email protected]. We will respond within 30 days.

8. Security

We implement industry-standard security measures including TLS encryption for data in transit, access controls, and regular security assessments. However, no internet transmission is completely secure. We encourage you to use secure passwords and notify us immediately if you suspect unauthorized use of your account.

9. Contact Us

For privacy inquiries or to exercise your rights:

Eastman Chemical Company — Privacy Team
200 S. Wilcox Drive, Kingsport, Tennessee 37660
[email protected]